Política de reembolso

At BMWMPARTSHOP, we stand behind every product we sell. This policy explains how returns and refunds work for our two product types: in-stock items (headlights and accessories) and custom-made steering wheels.

14-Day Return Window

You have 14 days from the date of delivery to request a return. To be eligible, an item must be unused, in the same condition you received it, and in its original packaging. To start a return, contact us through our Contact page with your order number.

In-Stock Items (Headlights & Accessories)

If you're not satisfied with an in-stock item, you may return it within 14 days of delivery for a refund to your original payment method, or an exchange. Once we receive and inspect the returned item, we will notify you of the approval status of your refund. Approved refunds are processed within 5–10 business days.

Custom Steering Wheels

Custom steering wheels are hand-built to order using leather, Alcantara, or carbon fiber, based on the specifications you choose at checkout. Because production begins as soon as your 50% deposit is received, please double-check your selections before ordering.

  • If you need to cancel before production has started, the deposit is refundable in full.
  • Once production has started, the order can no longer be cancelled, but you are still covered by our 14-day return window after delivery if the wheel arrives defective, damaged, or not as described.
  • The remaining 50% balance is only charged once your wheel is complete and ready to ship — you will never be asked to pay in full before your custom piece is finished.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, contact us within 14 days of delivery with photos of the issue. We will arrange a free replacement, repair, or full refund — your choice.

Non-Returnable Situations

Items returned used, installed, or without their original packaging cannot be accepted unless the item was defective. Custom steering wheels that have been installed or show signs of use cannot be returned for buyer's remorse — only for a genuine quality issue.

Refunds

Once your return is received and inspected, we will email you to confirm we've received it and let you know whether the refund is approved. If approved, you'll be automatically refunded to your original payment method (PayPal, Klarna, credit or debit card) within 5–10 business days.

Questions?

Reach out any time through our Contact page — we typically respond within 24 hours.